iZIP - Rates & Services

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Rates and Services

In-Shop


Standard Service		Per Hour: $88
	Labour only, in shop only. Charged in full not in part and not in pro-rata.

Priority Service		Per Hour: $155
	When you require priority. Applicable if you require service at a speed above that which is the standard services provided.

Virus and Spyware Scan and Removal		Fixed Rate: $88
	This is for the detection and removal of spyware and viruses only. This does not cover additional work after the scan to rectify issues with your Operating System, Software, Hardware or similar.

System Reinstall		Fixed Rate: $155
	Does not include data backup. Reinstall of operating system and drivers, if available. Reinstalls do not include backup or restoration of data or installation of other software. Those services are charged at the standard or priority rate.

Educational Service		Per Hour: $220
	Applies if you wish to watch and learn from a technician while tasks are being performed on your computer, as this process restricts the technician from other activities within the shop and the business.

On-Site


Call-Out Fee		Minimum Local Area: $10
	The call out fee is applicable to all on-site services. This fee goes directly to the staff member who attends. This is for travel time; petrol and wear and tear on that staff or representatives car. The reason we charge this separate is that if we built it into the hourly fees the hourly fees would be unjustly higher.

On-Site Standard Service		Per Hour: $99
	The On-Site Standard Service is applicable to non-urgent pre-arranged on-site work where iZIP comes out to you at a time suitable to iZIP.

On-Site Priority Service		Per Hour: $155
	The On-Site Priority Service is applicable to all urgent on-site work where iZIP comes out to you at a time not suitable to iZIP such as as soon as possible after being requested. Last minute urgent requests will have the On-Site Priority Service fee applied to them The On-Site Priority Service, if required outside of business hours, will also attract an additional $50 call out. This fee goes to the attending staff or representative as payment for leaving their personal life, family or commitment to service you.

On-Site Flat Rate Fixed Service		Flat Rate: $99
	Potentially speed up your computer! ..::[ ALSO AVAILABLE AS A GIFT FOR SOMEONE ELSE ]::.. Check that you have an updated functional virus scanner. Perform a spyware scan; removing spyware found if possible. Ensure that your performance settings and Virtual Memory are optimal Turn off unwanted background programs and services Empty common temporary and cached (stored) files, history and logs. Inspect your machine and advise as to any potential issues found The On-Site service you can Budget for ! Please Note: Call out fee still applicable. Set Criteria is not to be detoured. Payment required via Credit Card or Cash at the time of attendance or via EFTPOS, Credit Card, Transfer or cleared Cheque prior to attendance.

Remote Support - Credit Card Only. (Existing long term clients may pay as per normal, upon invoice)


Via Internet		Per Hour: $88
	If you have a broadband internet service that is functional and not speed limited then we can log into your machine remotely and assist you with your needs. If need be we may also speak to you via land line telephone while we perform our work.

Via Telephone - Land line		Per Hour: $110
	It can be difficult to assist you via telephone when you are not sure what needs to be done or if you are not familiar with how to use the more technically oriented aspects of your operating system. Our staff are patient and will do what they can to help.

Via Telephone - Mobile		Per Hour: $155
	This is not a preferred option for iZIP

Notes:

All fees are payable regardless of outcome as they cover our time and labour only.

All fees are payable regardless of outcome as they cover our time and labour only.
Educational services do not imply and should not infer priority as they will not be treated as such.
Hardware, if required, may be an additional cost. The choice of purchasing this is yours.
Software, if required, may be an additional cost. The choice of purchasing this is yours.
By not purchasing hardware or software as required, resulting in the job not being able to be completed does not imply and should not infer that the service fee is not payable.
All fees are payable regardless of outcome as they cover our time and labour only.

It is no mistake that "All fees are payable regardless of outcome as they cover our time and labour only." appears 3 times above. It is important that you know and understand this.